Frequently Asked Questions
         Web Hosting FAQ

Account Information

FTP Clients
The process by which files are transferred to the web server is called "FTP" (File Transfer Protocol). You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload the files to your web site at leisure using our servers. For non-Microsoft® FrontPage® 98 users an FTP client is the most common method of transferring your files to the server. The following steps will ensure that your web site is uploaded and visible on our servers, and allow viewers from the outside to visit your site easily.

Once the account is created on the server (generally one to two hours after sign-up), you should be ready to upload any files you have created for your web site. You can start by installing and running an FTP client, such as WS-FTP (for Windows 95/3.x users), or Fetch (for Macintosh users).

Warning:
Customers with Microsoft FrontPage extensions installed on their sites should use only the FrontPage publishing feature to transfer files. Using regular FTP can corrupt the extensions, disabling the functionality of the FrontPage web and requiring that the site be deleted to reinstall the extensions.

FTP Login
If your domain name is registered and fully functioning you can use ftp.yourdomain.com as the 'Host Name' to access your account with the FTP client. If this does not work, please try using the IP address, provided with the account confirmation e-mail for your account instead. In any case you will be required to log into the server with your User Name and Password, also provided in the account confirmation. Also note that logging in with a Web Browser, such as Netscape or Internet Explorer will NOT give you access to the entire account. Only an FTP program will allow you total access to your account space.
Policies
         Acceptable Uses Policy
         Billing Policy
         Refund Policy
         CGI Usage Policy
Account Information
         Account Control Panel
         Mail Forwarding
         POP/IMAP Server
         CGI Capabilities
          Optional FrontPage Extensions
Uploading Your Site
         FTP Clients
         FTP Logging In
         FTP Uploading
         FAQ
Domain Names
         Registration
         Transfer
         Parking
         Pointers
          FAQ
E-Mail Accounts
         Retrieving E-Mail
         POP Accounts
         E-Mail Forwarding
         E-Mail Auto Responses
          FAQ

Still Have Questions?
         Contact Us