Frequently Asked Questions
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Uploading FAQ

I use AOL and files I upload via FTP seem to get chopped off after a certain length. Why does this happen?
According to some of our customers AOL has supposedly decided to limit the size of files that can be transferred via FTP. If you were unable to resume transfers or compress files to fit within AOL's limit, we would recommend using another provider that does not limit the amount of data you could upload. 
I have uploaded my files, but when I view the site with my Web Browser, I still see the 'Welcome' page. Why aren't my files showing up?
In order to see your home page, you should make sure that the page is in the root directory of your account space, and name it 'index.html'. Otherwise it may not show up when you visit the site.
Why can't I see my web site after uploading? 
You most likely uploaded your site to the root directory and not public_html. You must include in the path /public_html so that your FTP client or web publishing software knows where to upload your folders and files to.

  I've deleted or modified some of the system files on my account, and now my site does not work properly. Can you repair my account?
Please refrain from deleting any system files located inside your directory. If your account ceases to work due to actions on your part, administrative assistance is available for an hourly rate. There is a one-hour minimum for administrative debugging. If you accidentally removed a file that is a part of Frontpage extensions, we will reinstall Frontpage extensions for free.
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